We own the equipment we send you

Encone Care is the medical equipment arm of Encone Care, operated by Encone Care Nurse Private Limited. We rent and sell hospital beds, oxygen concentrators, BiPAP machines, wheelchairs, patient monitors and complete home ICU setups across Delhi.

One structural fact shapes everything else here: we are not a marketplace. We own and maintain our own fleet rather than listing other people's stock and taking a cut. That means when a concentrator fails at midnight, there is no third-party seller to chase — the unit is ours, the replacement is ours, and the responsibility is ours.

We quote rather than publish a rate card, and it is worth saying why. What a hospital bed should cost you depends on how long you need it, which configuration actually suits the patient, and whether nursing goes with it — a single published figure would be wrong for almost everyone who read it. What we will not do is make the number depend on how urgent you sounded on the phone. Ask, and you get a straight quote the same day, with GST stated separately and delivery, installation and servicing already in it.

What we will not do

We do not claim certifications we do not hold. Medical device regulation in India (the Medical Devices Rules, 2017, under CDSCO) licenses manufacturers, importers and sellers of particular device classes — it does not issue a generic “approved rental provider” licence, and any company implying otherwise is describing something that does not exist. Where we reference quality standards, we reference them accurately: our sanitisation process follows each manufacturer's own reprocessing instructions, which is a real, checkable thing, rather than a badge.

We also do not list thirty cities we cannot reach. We deliver where we can install the equipment, demonstrate it to whoever is doing the caring, and get a replacement out the same night if it fails. Today that is Delhi. It will expand when the operations do, not before.

How we decide what to recommend

Frequently the honest answer costs less. A five-function ICU bed is the wrong recommendation for most home-care patients — a manual three-function bed does the same clinical job for a fraction of it. An air mattress costs a small fraction of what it takes to treat the pressure ulcers it prevents. Those are the conversations we would rather have than upsell, because this business runs on families recommending us to other families.

On medical advice: nothing on this site is a substitute for a treating clinician. Oxygen flow rates, BiPAP pressures and monitor alarm limits are clinical settings, and we configure equipment to the prescription rather than to a default. If you do not have those numbers yet, that is the first call to make — and it is not to us.